Author: Megan Eales Monroe

How Maintenance Makes or Breaks Your Resident Experience

Maintenance can be one of the most difficult to control and costly parts of property management. But it’s also directly…

Why Customer Relationship Management is Essential for Marketing and Leasing

In our first episode of season 3 of The Top Floor podcast, we speak with two experts about the world…

Best of The Top Floor Season 2: Hiring, Retention, & Operational Efficiency

As we prepare to launch season three of The Top Floor podcast, we decided to revisit a few of our…

What Do Property Management Employees Really Want?

The foundation of the property management business is, of course, rooted in people. It takes a village of employees to…

Why Today’s Hiring & Retention Challenges Are Different

Staff recruitment and turnover have historically challenged the property management industry. Data from CEL & Associates, Inc. reports pre-pandemic turnover…

How Optimizing Maintenance Boosts NOI

When’s the last time you audited the maintenance processes – including inspections and procurement processes – at your property management…

Smarter Homes: Happier Residents & Smoother Operations

Smart home devices are growing in popularity all around, but recently, their incredible benefit to the property management industry has…

Establish a Single Source of Truth for Deeper Data Insights

Every day, your multifamily housing portfolio generates, collects, and analyzes incredible amounts of business data. From adjusting marketing efforts based…

The Future of Leadership Is Human-Centered

We’ve recently witnessed industry-wide changes that point towards a new way of working that demands a more human-centered approach to…

Maximize Your Time, Maximize Your Impact: Property Management Leadership Insights

Across all industries, a new work paradigm is emerging in 2021 — and it calls for a new style of…