Category: The Top Floor Podcast

How Maintenance Makes or Breaks Your Resident Experience

Maintenance can be one of the most difficult to control and costly parts of property management. But it’s also directly…

Why Customer Relationship Management is Essential for Marketing and Leasing

In our first episode of season 3 of The Top Floor podcast, we speak with two experts about the world…

Best of The Top Floor Season 2: Hiring, Retention, & Operational Efficiency

As we prepare to launch season three of The Top Floor podcast, we decided to revisit a few of our…

What Do Property Management Employees Really Want?

The foundation of the property management business is, of course, rooted in people. It takes a village of employees to…

Bridging the Gap Between HOA Boards and Management Companies

Board members are responsible for finding and partnering with an association management company that will best serve their needs and…

International Women’s Day: Women to Watch in Property Management

In honor of International Women’s Day, we’re highlighting some notable contributions on The Top Floor podcast by women in the…

A Tale of Two Types of Cities, Part 2: The Flight to the Sun Belt

Welcome to the second half of our two-part series that explores US cities to discover what’s happening on the ground….

A Tale of Two Types of Cities, Part 1: Exploring Outmigration Trends in Coastal Markets

Change is often slow and subtle. But every so often an event takes place that accelerates existing trends, causing more…

Why Today’s Hiring & Retention Challenges Are Different

Staff recruitment and turnover have historically challenged the property management industry. Data from CEL & Associates, Inc. reports pre-pandemic turnover…

Communication: The Key to Keeping Your Communities Connected

Communication has always been key in the association management industry. However, in today’s digital world, instant communication is no longer…